All UK returns and exchanges are free. For International returns, the shipping costs for returns and /or exchanges are your responsibility please keep your proof of postage to ensure the item can be tracked once it has been returned to the UK).
You can return unworn bras and knickers* within 30 days of purchasing the item for a full refund. Please use our hassle free get in touch form to inform us of the details regarding the return/exchange items. All packaging is resealable and a return label is included in the bag for you to stick in front of the package to be handed in to the Post Office (UK CUSTOMERS ONLY). Please ensure you stick the returns labels in the top left hand corner over the returns address outlined on the packaging to ensure it goes to the correct address.
All return/exchange items will be subject to inspection prior to a refund or exchange being approved. Refund payments can only be made to the original payee within 14 days of receiving the items. Exchanges can only be made out to the address on the original order.
As we value a hassle free process as much as you do, please return the items in its original packaging using the postage labels provided to avoid the items getting damaged or lost along the way. The lingerie is fully your responsibility until we receive it at our return address printed on the packaging. Please ensure that all tracking/signature is applied to the package and obtain proof of postage.
Once we have fully inspected the item and approved, the refund/exchange will be processed.
For more information, please read our Terms & Conditions.
From the 10th December all knickers will have hygiene stickers. Please keep the hygiene sticker on the item until you are 100% sure the item fits. Failure to do so may result in the item being declined for a refund/exchange during the inspection.